All pending transactions (AutoPay and one-time) can be found in the Pending Transactions report. This is a “live” report so the contents will change as payments are processed. This report includes the following columns:
Tenant
Unit(s)
Process Date
Last Attempted
Attempts
Balance
Amount
This report should be used to track AutoPays that do not process, like the PaymentPlan report in DOMICO 7.
DomicoCloud will attempt the Pending Transactions three times - it will cancel them after the third failure. If the charges are left unpaid, they (plus any late fees) will be included with the following month's Autopay.
DomicoCloud allows you to schedule payments without enrolling the customer in AutoPay. You may also need to do this if you’ve enrolled someone in AutoPay after statements have generated. The payment card must be saved in User Info > Credit Card to be ...
Navigate to the Acct Activity tab on the customer’s account Click Edit… next to Pending Transaction Amount Click Delete to remove the Pending Transaction. If the customer is renting more than one unit, repeat these steps for all units on the account.
After choosing the unit on the New Tenant screen, click Discount(s) to see the list of available discounts. Tick the checkbox for the applicable discount and the screen will flash. If your discount applies to the first rent charge, scroll down to ...
On the customer’s account go to User Info Change AutoPay Method to NET Click Save to commit changes If there is a pending Autopay, DomicoCloud will ask if you want to cancel it.
When a tenant is paid in full or in advance, you will need to tell the system to calculate the pre-pay months before posting your payment. Otherwise the credit will stay on the account until the next months charges (or any manually added charges) are ...