Returned ACH Payments

Returned ACH Payments

DomicoCloud is integrated with DomicoPay. Your DomicoPay account will need to be configured to process ACH payments. You can apply ACH payments and configure tenants for autopay via ACH within DomicoCloud,

ACH Returns
An ACH return happens when a bank rejects an ACH transaction. You can find your ACH returns in merchant track Transaction Search and Reporting. If you are using Domico Pay, there will be a $25 fee charged per ACH Return.
DomicoCloud includes an optional feature to automatically bounce rejected ACH payments. Please open a support ticket for more information. 

Payments Bounced (DomicoCloud)
All bounced/rejected payments (ACH and checks) are included on the Payments Bounced report. 

ACH Returns Summary Report (Merchant Track)
This report will give you a summary of ACH returns for each day. It will total the payments and the fees charged.

ACH Returns Report (Merchant Track)
This report will give you an itemized list of all ACH Returns with a bit more detail including the reason for the return.

Funding Summary/Detail Reports (Merchant Track)
The ACH returns will also show on the funding reports for the day that the fee is charged. You will see the payment as if it was coming in normally, then going back as a return. As well as the $25 fee being charged.



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