Customer Portal

Customer Portal


Creating an Online Account



  1. If no online account exists for the customer, then a Registration Code is available. This code is on the customer’s statement and in the Online Account Setup notice:






  1. Enter the Registration Code



  1. If the code is valid, the customer will be asked to set a Username and Password. The customer’s email address is preferred for the customer’s convenience, however the Username can be anything, as shown below:



  1. The customer will be taken back to the login form. “Account Activated” will appear in red.

The customer can now log in.




Making a Payment


   After logging in, the customer will be shown all units on their account:



 

      The customer can click the arrow (highlighted in the yellow box) to see recent transactions on each unit:
 
 
Clicking “Print Receipt” will generate a PDF of the receipt in the customer’s browser, allowing them to save or print the receipt for their own records.

 
3.    Clicking Pay Now will take them to the payments screen.

They should tick the box(es) for the unit(s) they want to pay. The customer can include Prepay Months as well.
 
 




4.    The customer will choose their payment method:



-  “Credit or Debit Card” is the default payment method.
-  "Checking Account” may not be available at your location, depending on your configuration.

After selecting the desired method, click Next Step->

 
 
 Credit Card payment form:



If the customer has a credit card saved on their account, the information will populate. The customer will need to provide the Postal Code and Card Security Code (CVV) to complete the payment.


 Checking Account (Bank Draft/ACH) payment form:


All four items are required for this payment method.

 
 
 
 
 
 
 
 
 
 
 
 
 

Mail-in payment form:


No payment can be submitted from this option. The customer is provided with the mailing address and the total amount due.

 
 

 Terms of Use and Privacy Policy:


The links will open a new tab or window in the customer’s browser. For your reference, these are the pages:

https://www.domicocloud.com/service/terms/domico_policy.html

 


8.    After ticking the box to agree to the Terms of Use and clicking Submit Payment, the payment will be processed. If successful, they will receive this message. If they have an email address on file, the receipt will be emailed to them as well.


 
 
 
 
 
 
 


9.    Click Home to return to the account overview.


The balance(s) and Paid Through Date(s) are updated.

 

 Updating Autopay Information


Credit Card

 
 After logging in, click Acct Info

 Click Credit Card and fill out the form. If you are updating an existing Autopay card, overwrite the existing information.

 

Click Credit Card and fill out the form. If you are updating an existing Autopay card, overwrite the existing information.

Tick the box for “I have read…” and then Save Payment Info.



ACH/Bank Draft


Under Automatic Payment Method click Checking Account. It will glow blue and display the fields for the account details. 

Populate all fields. The form will inform the customer if the “Account Number” and “Confirm…” fields do not match. 

Tick the box for “I have read…” and click Save Payment Info.

If the information is accepted, the form will display “…Successfully Updated” for each item.



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