Autopays
Add Autopay Card from Payment Screen (video)
Changing the Due Day
This article only applies to facilities that bill throughout the month. If you want to see what the pro-rated charge will be without paying, follow steps 1 – 7 and change the due day back. On the customer’s account, go to Lease > select the unit ...
Create a Pending Transaction / Autopay
DomicoCloud allows you to schedule payments without enrolling the customer in AutoPay. You may also need to do this if you’ve enrolled someone in AutoPay after statements have generated. The payment card must be saved in User Info > Credit Card to be ...
Cancel a Pending Transaction / Autopay
Navigate to the Acct Activity tab on the customer’s account Click Edit… next to Pending Transaction Amount Click Delete to remove the Pending Transaction. If the customer is renting more than one unit, repeat these steps for all units on the account.
Pending Transactions
All pending transactions (AutoPay and one-time) can be found in the Pending Transactions report. This is a “live” report so the contents will change as payments are processed. This report includes the following columns: Tenant Unit(s) Process Date ...
Disable Autopay
On the customer’s account go to User Info Change AutoPay Method to NET Click Save to commit changes If there is a pending Autopay, DomicoCloud will ask if you want to cancel it.
Enabling Autopay with Bank Draft/ACH
Note: in order to process ACH/Bank Draft you must enable this feature in DomicoPay. If you need to add ACH processing, please open a support ticket. Obtain the complete routing number and account number from the customer. A voided check is best to ...
Enabling Autopay with Credit Card
Save the credit card to be used for Autopay. If the card is already saved in User Info > Credit Card, skip to step 4. In DomicoCloud, pull up the customer’s account and go to User Info > Credit Card Populate the credit card and payer information: ...