Support Articles
Auctions
Auction Quick Steps 1) Tenant is considered for auction status according to the Late Rules 2) A fee will apply and the auction work order will generate on the account 3) The manager will pull up the 'Manage Work Orders' screen and change the filter ...
Online Account Setup (video)
Restricting Allowed Payment Method by Customer
Restricting Allowed Payment Method by Customer DomicoCloud includes a feature that can limit the payment type that an account can accept. This can be useful for habitual check bouncers! The setup can be done by anyone in your organization with ...
Reservations
Reservations can be added in the office or come from our online web portal. The reservations menu can be accessed from the quick navigation buttons or from the "Customers > Leads" menu Any reservation that is past the desired move in date will be in ...
Creating a Discount
Financial Setup > Discounts > Add Discount… Name Amount Can be a percentage or dollar amount Show plan on Website (API) Adjust Price to Total Above Use this for “$1 Move-in” type specials Prorate… Leave this as No in most scenarios Round to the ...
Domico Cloud Overview Training (video)
Pulling Reports (video)
SMS Texting Domico Cloud (video)
Please also see our article on SMS setup HERE
Using the Digital Lease (video)
New Move Ins (video)
Domico Pay Terminals (video)
Please see our other page with links to the Fullsteam Knowledgebase: Domico Pay / Merchant Track Support Links (zohodesk.com) iPP320 setup: iSMP4 Connect to WiFi Network iSMP4 Connect to Hidden WiFi Network iSMP4 - This Lane Closed Error
Overlock Work Orders
Overview When a unit gets to the overlock late step a “Overlock” work order is added Once the work order is completed, the unit’s lock status is updated to “Overlocked” After the tenant pays their balance a “Remove Overlock” work order is added Once ...
Domico Pay / Merchant Track Support Links
The official Domico/Fullsteam Pay documentation is here: https://fullsteam.zendesk.com/hc/en-us Below are quick links to specific sections that are commonly used: Merchant Track Glossary - All terms used are explained here Merchant Track Reports - ...
Combine / Split Multi-Unit Account (video)
Combine Multi-Unit Account First decide which account you want to keep "primary", and which you want to abandon "old". Consider the stored autopay info and the details collected in user info. Pull up the old account and go to Lease > Settings Click ...
Update Street Rates
You can change the street rate effective immediately in Financial Setup > Billing Plans: Select the billing plan to change > Edit Billing Plan... Update the Price and Save: The price will update immediately. If you also have a web-only price and ...
Display Issues
Display issues in DomicoCloud can arise, usually after an update is published. These can usually be fixed by doing a "hard" refresh of DomicoCloud. MICROSOFT EDGE, GOOGLE CHROME The steps are the same in both browsers. The screenshots below are of ...
Rate Adjustments
Revenue Rules - Automatic Rate Adjustments Automatic Rate Adjustments are controlled by Revenue Rules in DomicoCloud. Revenue Rules are sets of conditions that occupied units must meet to receive a rate increase. DomicoCloud runs these Rules on a ...
SMS in DomicoCloud
Important! Sending SMS from DomicoCloud requires an active, paid Twilio account. Domico does not provide access to a Twilio account nor are we affiliated. A Twilio account must be created and maintained by your organization. Domico Support may ask ...
Customer Portal
Creating an Online Account If no online account exists for the customer, then a Registration Code is available. This code is on the customer’s statement and in the Online Account Setup notice: ...